Your feedback matters
Complaints and feedback
ORide uses complaints and feedback to investigate individual concerns and improve the rider, driver and support experience.
How to make a complaint
Use the contact form and choose “Complaint”. If the matter relates to a ride, include the trip date and enough detail to identify the correct record.
- Describe what happened in date order.
- Identify the part of the service you are concerned about.
- Tell us what outcome or review you are seeking.
What happens next
ORide records the complaint, routes it for review and may contact you for information needed to understand the matter. Safety, privacy and payment concerns may follow specialised review steps.
Protecting your information
Share only information relevant to the complaint. Do not include passwords, full payment-card numbers or identity documents unless ORide has requested them through an approved secure process.
Next step