ORIDE Privacy Policy

Effective date: 24 July 2026

This Privacy Policy explains how ORIDE collects, uses, stores and discloses personal information through the ORIDE rider application, driver application, website, administration systems and support services.

1. Information we collect

Depending on your relationship with ORIDE, we may collect:

• Name, contact details and account information
• Pickup, destination and saved address information
• Booking, trip, fare and payment records
• Support communications, complaints and consent records
• Device, application, network, security and fraud-prevention information
• Location information required to provide bookings and trips
• For drivers: licence, accreditation, eligibility checks, vehicle, registration, insurance, inspection, tax and payout information

You must provide accurate information where it is required to create an account, request a trip, receive bookings, process payments or meet safety and compliance obligations.

2. Location information

For riders, foreground location may be used to help select a pickup point and support an active booking.

For drivers, foreground and background location may be used when operationally required for driver availability, booking dispatch, navigation, trip tracking and safety. Location access depends on device permissions and the operational status selected in the ORIDE application.

3. How we use information

ORIDE may use personal information to:

• Create and manage rider and driver accounts
• Request, dispatch, coordinate and complete trips
• Calculate fares and process payments, adjustments and driver payouts
• Verify driver and vehicle compliance
• Provide customer support and respond to complaints
• Support safety, emergency response and incident investigation
• Prevent fraud, misuse and unauthorised access
• Maintain business, tax, safety and regulatory records
• Improve the reliability, functionality and security of ORIDE services
• Send service-related communications
• Send marketing communications where appropriate consent has been obtained

Service and trip-related messages do not automatically enrol a user in marketing. Marketing communications will include an available unsubscribe or preference option where required.

4. When information may be shared

ORIDE may share information where reasonably necessary with:

• Riders and drivers involved in a booking
• Payment and payout service providers
• Mapping, location, communication, identity-verification, hosting and technology providers
• Insurers, professional advisers and service providers
• Government, transport, law-enforcement, emergency or regulatory authorities where required or authorised by law
• Other parties where the user has consented or the disclosure is otherwise permitted by law

Only information reasonably necessary for the relevant service or purpose will be shared.

5. Payments

Payment details may be processed by secure third-party payment providers. ORIDE does not store raw card numbers or card security codes. ORIDE may retain payment tokens, transaction references and payment status information required to manage bookings, refunds, disputes and records.

6. Overseas processing

Some technology or service providers may process or store information outside Australia. Where this occurs, ORIDE will take reasonable steps required by applicable law when selecting and working with those providers.

7. Retention

ORIDE retains personal information only for as long as reasonably required for the purpose for which it was collected and to meet applicable legal, tax, safety, fraud, dispute and regulatory requirements.

When information is no longer required, ORIDE will take reasonable steps to delete it or remove identifying details, subject to legal and operational requirements.

8. Access, correction and deletion requests

Users may request access to or correction of their personal information by contacting ORIDE. Users may also request deletion of information where available and lawful.

ORIDE may need to verify the identity of the person making the request. Certain records may be retained where required for legal, safety, tax, fraud, dispute or regulatory purposes.

9. Security and data incidents

ORIDE uses reasonable administrative, technical and organisational safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No electronic system is completely secure. Suspected privacy or data-security incidents will be assessed and managed in accordance with applicable requirements.

10. Changes to this Privacy Policy

ORIDE may update this Privacy Policy when its services, information practices or legal obligations change. The updated policy and effective date will be published through the ORIDE website or application.

11. Contact ORIDE

For privacy questions, requests or complaints, contact ORIDE at:

Email: support@oride.au