Help and support
ORide help centre
Choose the support path that best matches your question. Including the relevant trip or application details helps ORide review it efficiently.
Help with a ride
For pickup, fare, payment, lost item or trip concerns, contact support from the relevant trip when possible.
- Include the trip date and a concise description.
- Explain the outcome you are seeking.
- Do not send card numbers, passwords or unnecessary identity documents.
Driver support
Driver applicants and partners can ask about onboarding, document status, vehicles, earnings statements or payouts through the driver support topic.
Privacy, accessibility and complaints
These requests are tracked separately so they reach the appropriate review process. Select the matching topic on the contact form.
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